Tableau - Visualizing Success: Using Coveo Analytics to Drive Business Decisions

Tableau - Visualizing Success: Using Coveo Analytics to Drive Business Decisions

Learn how to tap into your Coveo org data with the goal of showcasing your Relevance Rising story.

About this course

Increased click-through rate. Decreased ACR. Improved content gap %.

These are critical Coveo metrics to track and are leading KPIs to understand the relevance of your customer experience. But how can you translate these data points into metrics that matter for key business stakeholders? Dollars saved by cases deflected. Percent decrease in case time to resolution. Increase in QoQ product sales. Now these are metrics that everyone can get excited about!

Learn how to tap into your Coveo org data with the goal of showcasing your Relevance Rising story. This session will provide you an inside look into how the world’s leading data visualization company, Tableau, imports, processes and connects Coveo data to influence the minds, hearts, and budgets of their business stakeholders.

Curriculum

  • VIDEO - Visualizing Success: Using Coveo Analytics to Drive Business Decisions
  • Coveo Impact 2019 Session: Visualizing Success - Using Coveo Data and Tableau Analytics to Drive Business Decisions

About this course

Increased click-through rate. Decreased ACR. Improved content gap %.

These are critical Coveo metrics to track and are leading KPIs to understand the relevance of your customer experience. But how can you translate these data points into metrics that matter for key business stakeholders? Dollars saved by cases deflected. Percent decrease in case time to resolution. Increase in QoQ product sales. Now these are metrics that everyone can get excited about!

Learn how to tap into your Coveo org data with the goal of showcasing your Relevance Rising story. This session will provide you an inside look into how the world’s leading data visualization company, Tableau, imports, processes and connects Coveo data to influence the minds, hearts, and budgets of their business stakeholders.

Curriculum

  • VIDEO - Visualizing Success: Using Coveo Analytics to Drive Business Decisions
  • Coveo Impact 2019 Session: Visualizing Success - Using Coveo Data and Tableau Analytics to Drive Business Decisions