Chamberlain Group - Using Search to Improve Efficiencies and Customer Satisfaction

Chamberlain Group - Using Search to Improve Efficiencies and Customer Satisfaction

Chamberlain Group needed to transform their online support services to better and more efficiently address their customer inquiries. Discover how in this session.

About this course

Chamberlain Group, a global leader in access solutions and products, needed to transform their online support services to better and more efficiently address their customer inquiries. They understood that enhanced search capabilities could make critical support information easily findable and result in real-time problem resolution, a reduction in customer service emails and calls and improved customer satisfaction. Their solution had to include informed connections to thousands of articles, manuals, product documents and support videos across several platforms. In this session our speakers will discuss the drivers behind this digital transformation project, key objectives and challenges they faced. They will highlight their approach to the solution, capabilities necessary and technical considerations along the path to a successful launch. They will also provide details on key performance metrics and the positive results achieved.

Curriculum

  • VIDEO - Using Search to Improve Efficiencies and Customer Satisfaction
  • Coveo Impact 2019 Session: Using Search to Improve Efficiencies and Customer Satisfaction

About this course

Chamberlain Group, a global leader in access solutions and products, needed to transform their online support services to better and more efficiently address their customer inquiries. They understood that enhanced search capabilities could make critical support information easily findable and result in real-time problem resolution, a reduction in customer service emails and calls and improved customer satisfaction. Their solution had to include informed connections to thousands of articles, manuals, product documents and support videos across several platforms. In this session our speakers will discuss the drivers behind this digital transformation project, key objectives and challenges they faced. They will highlight their approach to the solution, capabilities necessary and technical considerations along the path to a successful launch. They will also provide details on key performance metrics and the positive results achieved.

Curriculum

  • VIDEO - Using Search to Improve Efficiencies and Customer Satisfaction
  • Coveo Impact 2019 Session: Using Search to Improve Efficiencies and Customer Satisfaction