Coveo Intermediate Analytics

Gain a deep understanding of the concepts and mechanics behind Coveo Usage Analytics with a specific focus on Content Gaps.

About this course

Content gaps, a Query that returns no results are a major obstacle to a successful Self-Service experience. In this course, you will learn how to find, explain the root and resolve these problematic events and the next steps to create a truly relevant experience for your audiences.

In addition, you will learn the key mechanics on how a Query is transformed into Ranked Items and how you can leverage that knowledge to create powerful Query Pipeline conditions.

Elements covered include:

How to define Self-Service Success, at a basic level
How to distinguish the main Dimensions and Metrics used to describe a visitor and a Search Event
Leveraging a key Dimension to drill down into a Visitor journey with the Visit Browser
How a Query is transformed into a list of ranked Items
Understanding Query Parameters and how they can be leverage to create Query Pipeline Conditions
Content gaps, what causes them and how they be identified in Usage Analytics reports.
How to resolve Content Gaps using Query Pipelines Rules
How to use the advanced Query Parameter Query Pipeline Rules

Curriculum3 hrs 24 min

Introduction
Preview

1.1 Introduction 0 hrs 2 min
1.2 The Big Picture 0 hrs 5 min
1.3 Quiz 0 hrs 5 min
Understanding the Visit
2.1 Introduction 0 hrs 2 min
2.2 Events and Usage Analytics Database 0 hrs 5 min
2.3 Dimensions and Filters 0 hrs 8 min
2.4 Dimensions Common to All Events I 0 hrs 4 min
2.5 Visit ID and Visitor ID 0 hrs 6 min
2.6 User Name and User ID 0 hrs 8 min
2.7 Dimensions Common to All Events II 0 hrs 1 min
2.8 Visit Metrics 0 hrs 7 min
2.9 Going Further 0 hrs 0 min
2.10 Quiz 0 hrs 5 min
The Query Flow
3.1 Introduction 0 hrs 6 min
3.2 Query Parameters & Query Flows 0 hrs 4 min
3.3 From Query to Search Results 0 hrs 6 min
3.4 The Constant Query Parameters 0 hrs 4 min
3.5 The Advanced Query Parameters 0 hrs 5 min
3.6 Query Parameters Quiz 0 hrs 3 min
3.7 Return on the Big Idea 0 hrs 2 min
3.8 Quiz 0 hrs 5 min
Understanding the Search Event
4.1 Introduction 0 hrs 1 min
4.2 Viewing Usage Analytics Events 0 hrs 5 min
4.3 Dimensions API Name vs Display Name 0 hrs 7 min
4.4 Search Dimensions and Search Cause 0 hrs 8 min
4.5 Search Metrics 0 hrs 6 min
4.6 Quiz 0 hrs 5 min
Finding Content Gaps
5.1 Introduction 0 hrs 3 min
5.2 Type of Content Gap 0 hrs 1 min
5.3 Finding Content Gap 0 hrs 5 min
5.4 Tools 0 hrs 2 min
5.5 Explaining Content Gap 0 hrs 9 min
5.6 Conclusion 0 hrs 1 min
5.7 Quiz 0 hrs 5 min
Fixing Content Gap
6.1 - Introduction 0 hrs 3 min
6.2 - The Query doesn't match with content in the Index 0 hrs 6 min
6.3 - The Query is too long 0 hrs 12 min
6.4 - About the Query Parameter Rule 0 hrs 1 min
6.5 - The Query has Invalid Query Syntax 0 hrs 7 min
6.6 - Going Further 0 hrs 0 min
6.1 Quiz 0 hrs 5 min
To learn more ...

About this course

Content gaps, a Query that returns no results are a major obstacle to a successful Self-Service experience. In this course, you will learn how to find, explain the root and resolve these problematic events and the next steps to create a truly relevant experience for your audiences.

In addition, you will learn the key mechanics on how a Query is transformed into Ranked Items and how you can leverage that knowledge to create powerful Query Pipeline conditions.

Elements covered include:

How to define Self-Service Success, at a basic level
How to distinguish the main Dimensions and Metrics used to describe a visitor and a Search Event
Leveraging a key Dimension to drill down into a Visitor journey with the Visit Browser
How a Query is transformed into a list of ranked Items
Understanding Query Parameters and how they can be leverage to create Query Pipeline Conditions
Content gaps, what causes them and how they be identified in Usage Analytics reports.
How to resolve Content Gaps using Query Pipelines Rules
How to use the advanced Query Parameter Query Pipeline Rules

Curriculum3 hrs 24 min

Introduction
Preview

1.1 Introduction 0 hrs 2 min
1.2 The Big Picture 0 hrs 5 min
1.3 Quiz 0 hrs 5 min
Understanding the Visit
2.1 Introduction 0 hrs 2 min
2.2 Events and Usage Analytics Database 0 hrs 5 min
2.3 Dimensions and Filters 0 hrs 8 min
2.4 Dimensions Common to All Events I 0 hrs 4 min
2.5 Visit ID and Visitor ID 0 hrs 6 min
2.6 User Name and User ID 0 hrs 8 min
2.7 Dimensions Common to All Events II 0 hrs 1 min
2.8 Visit Metrics 0 hrs 7 min
2.9 Going Further 0 hrs 0 min
2.10 Quiz 0 hrs 5 min
The Query Flow
3.1 Introduction 0 hrs 6 min
3.2 Query Parameters & Query Flows 0 hrs 4 min
3.3 From Query to Search Results 0 hrs 6 min
3.4 The Constant Query Parameters 0 hrs 4 min
3.5 The Advanced Query Parameters 0 hrs 5 min
3.6 Query Parameters Quiz 0 hrs 3 min
3.7 Return on the Big Idea 0 hrs 2 min
3.8 Quiz 0 hrs 5 min
Understanding the Search Event
4.1 Introduction 0 hrs 1 min
4.2 Viewing Usage Analytics Events 0 hrs 5 min
4.3 Dimensions API Name vs Display Name 0 hrs 7 min
4.4 Search Dimensions and Search Cause 0 hrs 8 min
4.5 Search Metrics 0 hrs 6 min
4.6 Quiz 0 hrs 5 min
Finding Content Gaps
5.1 Introduction 0 hrs 3 min
5.2 Type of Content Gap 0 hrs 1 min
5.3 Finding Content Gap 0 hrs 5 min
5.4 Tools 0 hrs 2 min
5.5 Explaining Content Gap 0 hrs 9 min
5.6 Conclusion 0 hrs 1 min
5.7 Quiz 0 hrs 5 min
Fixing Content Gap
6.1 - Introduction 0 hrs 3 min
6.2 - The Query doesn't match with content in the Index 0 hrs 6 min
6.3 - The Query is too long 0 hrs 12 min
6.4 - About the Query Parameter Rule 0 hrs 1 min
6.5 - The Query has Invalid Query Syntax 0 hrs 7 min
6.6 - Going Further 0 hrs 0 min
6.1 Quiz 0 hrs 5 min
To learn more ...