- Introduction
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1.1 Introduction 0 hr 2 min
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1.2 The Big Picture 0 hr 5 min
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1.3 Quiz 0 hr 5 min
- Understanding the Visit
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2.1 Introduction 0 hr 2 min
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2.2 Events and Usage Analytics Database 0 hr 5 min
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2.3 Dimensions and Filters 0 hr 8 min
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2.4 Dimensions Common to All Events I 0 hr 4 min
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2.5 Visit ID and Visitor ID 0 hr 6 min
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2.6 User Name and User ID 0 hr 8 min
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2.7 Dimensions Common to All Events II 0 hr 1 min
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2.8 Visit Metrics 0 hr 7 min
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2.9 Going Further 0 hr 0 min
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2.10 Quiz 0 hr 5 min
- The Query Flow
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3.1 Introduction 0 hr 6 min
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3.2 Query Parameters & Query Flows 0 hr 4 min
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3.3 From Query to Search Results 0 hr 6 min
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3.4 The Constant Query Parameters 0 hr 4 min
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3.5 The Advanced Query Parameters 0 hr 5 min
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3.6 Query Parameters Quiz 0 hr 3 min
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3.7 Return on the Big Idea 0 hr 2 min
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3.8 Quiz 0 hr 5 min
- Understanding the Search Event
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4.1 Introduction 0 hr 1 min
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4.2 Viewing Usage Analytics Events 0 hr 5 min
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4.3 Dimensions API Name vs Display Name 0 hr 7 min
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4.4 Search Dimensions and Search Cause 0 hr 8 min
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4.5 Search Metrics 0 hr 6 min
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4.6 Quiz 0 hr 5 min
- Finding Content Gaps
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5.1 Introduction 0 hr 3 min
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5.2 Type of Content Gap 0 hr 1 min
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5.3 Finding Content Gap 0 hr 5 min
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5.4 Tools 0 hr 2 min
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5.5 Explaining Content Gap 0 hr 9 min
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5.6 Conclusion 0 hr 1 min
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5.7 Quiz 0 hr 5 min
- Fixing Content Gap
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6.1 - Introduction 0 hr 3 min
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6.2 - The Query doesn't match with content in the Index 0 hr 6 min
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6.3 - The Query is too long 0 hr 12 min
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6.4 - About the Query Parameter Rule 0 hr 1 min
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6.5 - The Query has Invalid Query Syntax 0 hr 7 min
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6.6 - Going Further 0 hr 0 min
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6.1 Quiz 0 hr 5 min
- Survey
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Coveo Intermediate Analytics
Gain a deep understanding of the concepts and mechanics behind Coveo Usage Analytics with a specific focus on Content Gaps.
Content gaps, a Query that returns no results are a major obstacle to a successful Self-Service experience. In this course, you will learn how to find, explain the root and resolve these problematic events and the next steps to create a truly relevant experience for your audiences.
In addition, you will learn the key mechanics on how a Query is transformed into Ranked Items and how you can leverage that knowledge to create powerful Query Pipeline conditions.
Elements covered include:
- How to define Self-Service Success, at a basic level
- How to distinguish the main Dimensions and Metrics used to describe a visitor and a Search Event
- Leveraging a key Dimension to drill down into a Visitor journey with the Visit Browser
- How a Query is transformed into a list of ranked Items
- Understanding Query Parameters and how they can be leverage to create Query Pipeline Conditions
- Content gaps, what causes them and how they be identified in Usage Analytics reports.
- How to resolve Content Gaps using Query Pipelines Rules
- How to use the advanced Query Parameter Query Pipeline Rules