Xero - SEO with Coveo: Tackling Big Content Challenges from Both Ends

Xero - SEO with Coveo: Tackling Big Content Challenges from Both Ends

Discover how Xero leveraged Coveo in the launch of their new community, Xero Central.

About this course

Two years ago Xero embarked upon a large-scale project to update and improve their support experience. They introduced Coveo both for their internal knowledge base and Salesforce Community (Xero Central). To make content more findable and discoverable, Xero approached the challenge from “both ends”: improve the search experience, but also improve content and information architecture to support that experience.

In this retrospective, they will share:
• How content design and information architecture can support your search engine
• Balancing expectations and reality, both within your business and for customers
• The ongoing business of improving relevance
• The impact of adding new sources
• Data decisions – where best to start with a wealth of data

Curriculum

  • VIDEO - SEO with Coveo: Tackling Big Content Challenges from Both Ends
  • Coveo Impact 2019 Session: SEO with Coveo - Tackling Big Content Challenges from Both Ends

About this course

Two years ago Xero embarked upon a large-scale project to update and improve their support experience. They introduced Coveo both for their internal knowledge base and Salesforce Community (Xero Central). To make content more findable and discoverable, Xero approached the challenge from “both ends”: improve the search experience, but also improve content and information architecture to support that experience.

In this retrospective, they will share:
• How content design and information architecture can support your search engine
• Balancing expectations and reality, both within your business and for customers
• The ongoing business of improving relevance
• The impact of adding new sources
• Data decisions – where best to start with a wealth of data

Curriculum

  • VIDEO - SEO with Coveo: Tackling Big Content Challenges from Both Ends
  • Coveo Impact 2019 Session: SEO with Coveo - Tackling Big Content Challenges from Both Ends