Journey to Deliver a Unified Digital Support Strategy

Journey to Deliver a Unified Digital Support Strategy

This session recaps Ellucian's Coveo journey and the important role Coveo is playing in the delivery of a unified digital support strategy.

About this course

Ellucian is a market leader in higher education technology. Their fundamental approach is to keep the customer as a focal point of everything they do, this is fueled by direct research and customer feedback. This session will reflect this approach and recap their Coveo journey and the important role Coveo is playing in the delivery of a unified digital support strategy. Learn about their migration to Coveo V2 and Salesforce Lightning, and their continued evolution to bring more content sources into their index.

About this course

Ellucian is a market leader in higher education technology. Their fundamental approach is to keep the customer as a focal point of everything they do, this is fueled by direct research and customer feedback. This session will reflect this approach and recap their Coveo journey and the important role Coveo is playing in the delivery of a unified digital support strategy. Learn about their migration to Coveo V2 and Salesforce Lightning, and their continued evolution to bring more content sources into their index.