Coveo Intermediate Analytics

Coveo Intermediate Analytics

Gain a deep understanding of the concepts and mechanics behind Coveo Usage Analytics with a specific focus on Content Gaps.

About this course

Content gaps, a Query that returns no results are a major obstacle to a successful Self-Service experience. In this course, you will learn how to find, explain the root and resolve these problematic events and the next steps to create a truly relevant experience for your audiences.

In addition, you will learn the key mechanics on how a Query is transformed into Ranked Items and how you can leverage that knowledge to create powerful Query Pipeline conditions.

Elements covered include:

  • How to define Self-Service Success, at a basic level
  • How to distinguish the main Dimensions and Metrics used to describe a visitor and a Search Event
  • Leveraging a key Dimension to drill down into a Visitor journey with the Visit Browser
  • How a Query is transformed into a list of ranked Items
  • Understanding Query Parameters and how they can be leverage to create Query Pipeline Conditions
  • Content gaps, what causes them and how they be identified in Usage Analytics reports.
  • How to resolve Content Gaps using Query Pipelines Rules
  • How to use the advanced Query Parameter Query Pipeline Rules

Curriculum3 hr 24 min

  • Introduction
  • Preview
    1.1 Introduction 0 hr 2 min
  • 1.2 The Big Picture 0 hr 5 min
  • 1.3 Quiz 0 hr 5 min
  • Understanding the Visit
  • 2.1 Introduction 0 hr 2 min
  • 2.2 Events and Usage Analytics Database 0 hr 5 min
  • 2.3 Dimensions and Filters 0 hr 8 min
  • 2.4 Dimensions Common to All Events I 0 hr 4 min
  • 2.5 Visit ID and Visitor ID 0 hr 6 min
  • 2.6 User Name and User ID 0 hr 8 min
  • 2.7 Dimensions Common to All Events II 0 hr 1 min
  • 2.8 Visit Metrics 0 hr 7 min
  • 2.9 Going Further 0 hr 0 min
  • 2.10 Quiz 0 hr 5 min
  • The Query Flow
  • 3.1 Introduction 0 hr 6 min
  • 3.2 Query Parameters & Query Flows 0 hr 4 min
  • 3.3 From Query to Search Results 0 hr 6 min
  • 3.4 The Constant Query Parameters 0 hr 4 min
  • 3.5 The Advanced Query Parameters 0 hr 5 min
  • 3.6 Query Parameters Quiz 0 hr 3 min
  • 3.7 Return on the Big Idea 0 hr 2 min
  • 3.8 Quiz 0 hr 5 min
  • Understanding the Search Event
  • 4.1 Introduction 0 hr 1 min
  • 4.2 Viewing Usage Analytics Events 0 hr 5 min
  • 4.3 Dimensions API Name vs Display Name 0 hr 7 min
  • 4.4 Search Dimensions and Search Cause 0 hr 8 min
  • 4.5 Search Metrics 0 hr 6 min
  • 4.6 Quiz 0 hr 5 min
  • Finding Content Gaps
  • 5.1 Introduction 0 hr 3 min
  • 5.2 Type of Content Gap 0 hr 1 min
  • 5.3 Finding Content Gap 0 hr 5 min
  • 5.4 Tools 0 hr 2 min
  • 5.5 Explaining Content Gap 0 hr 9 min
  • 5.6 Conclusion 0 hr 1 min
  • 5.7 Quiz 0 hr 5 min
  • Fixing Content Gap
  • 6.1 - Introduction 0 hr 3 min
  • 6.2 - The Query doesn't match with content in the Index 0 hr 6 min
  • 6.3 - The Query is too long 0 hr 12 min
  • 6.4 - About the Query Parameter Rule 0 hr 1 min
  • 6.5 - The Query has Invalid Query Syntax 0 hr 7 min
  • 6.6 - Going Further 0 hr 0 min
  • 6.1 Quiz 0 hr 5 min
  • To learn more ...
  • Survey
  • Share your experience with us!

About this course

Content gaps, a Query that returns no results are a major obstacle to a successful Self-Service experience. In this course, you will learn how to find, explain the root and resolve these problematic events and the next steps to create a truly relevant experience for your audiences.

In addition, you will learn the key mechanics on how a Query is transformed into Ranked Items and how you can leverage that knowledge to create powerful Query Pipeline conditions.

Elements covered include:

  • How to define Self-Service Success, at a basic level
  • How to distinguish the main Dimensions and Metrics used to describe a visitor and a Search Event
  • Leveraging a key Dimension to drill down into a Visitor journey with the Visit Browser
  • How a Query is transformed into a list of ranked Items
  • Understanding Query Parameters and how they can be leverage to create Query Pipeline Conditions
  • Content gaps, what causes them and how they be identified in Usage Analytics reports.
  • How to resolve Content Gaps using Query Pipelines Rules
  • How to use the advanced Query Parameter Query Pipeline Rules

Curriculum3 hr 24 min

  • Introduction
  • Preview
    1.1 Introduction 0 hr 2 min
  • 1.2 The Big Picture 0 hr 5 min
  • 1.3 Quiz 0 hr 5 min
  • Understanding the Visit
  • 2.1 Introduction 0 hr 2 min
  • 2.2 Events and Usage Analytics Database 0 hr 5 min
  • 2.3 Dimensions and Filters 0 hr 8 min
  • 2.4 Dimensions Common to All Events I 0 hr 4 min
  • 2.5 Visit ID and Visitor ID 0 hr 6 min
  • 2.6 User Name and User ID 0 hr 8 min
  • 2.7 Dimensions Common to All Events II 0 hr 1 min
  • 2.8 Visit Metrics 0 hr 7 min
  • 2.9 Going Further 0 hr 0 min
  • 2.10 Quiz 0 hr 5 min
  • The Query Flow
  • 3.1 Introduction 0 hr 6 min
  • 3.2 Query Parameters & Query Flows 0 hr 4 min
  • 3.3 From Query to Search Results 0 hr 6 min
  • 3.4 The Constant Query Parameters 0 hr 4 min
  • 3.5 The Advanced Query Parameters 0 hr 5 min
  • 3.6 Query Parameters Quiz 0 hr 3 min
  • 3.7 Return on the Big Idea 0 hr 2 min
  • 3.8 Quiz 0 hr 5 min
  • Understanding the Search Event
  • 4.1 Introduction 0 hr 1 min
  • 4.2 Viewing Usage Analytics Events 0 hr 5 min
  • 4.3 Dimensions API Name vs Display Name 0 hr 7 min
  • 4.4 Search Dimensions and Search Cause 0 hr 8 min
  • 4.5 Search Metrics 0 hr 6 min
  • 4.6 Quiz 0 hr 5 min
  • Finding Content Gaps
  • 5.1 Introduction 0 hr 3 min
  • 5.2 Type of Content Gap 0 hr 1 min
  • 5.3 Finding Content Gap 0 hr 5 min
  • 5.4 Tools 0 hr 2 min
  • 5.5 Explaining Content Gap 0 hr 9 min
  • 5.6 Conclusion 0 hr 1 min
  • 5.7 Quiz 0 hr 5 min
  • Fixing Content Gap
  • 6.1 - Introduction 0 hr 3 min
  • 6.2 - The Query doesn't match with content in the Index 0 hr 6 min
  • 6.3 - The Query is too long 0 hr 12 min
  • 6.4 - About the Query Parameter Rule 0 hr 1 min
  • 6.5 - The Query has Invalid Query Syntax 0 hr 7 min
  • 6.6 - Going Further 0 hr 0 min
  • 6.1 Quiz 0 hr 5 min
  • To learn more ...
  • Survey
  • Share your experience with us!