Dell - Improving KPIs by Delivering a Better Online Support Search Experience

Dell - Improving KPIs by Delivering a Better Online Support Search Experience

Dell shared some of the best practice processes they have developed for operational sustainment and tuning of Coveo to drive results.

About this course

It has been over a year now since the team at Dell launched Coveo in their online support portal with the goal of delivering a better experience. Today, adoption has progressed and key metrics such as CSAT, CTR, and Site Visits for online support are moving up impressively. In this session Dell will share some of the best practice processes they have developed for operational sustainment and tuning of Coveo to drive these results. Learn how they are performing relevance management across multiple teams and using Machine Learning, SEO, and Featured Results to drive success.

Curriculum

  • VIDEO - Improving KPIs by Delivering a Better Online Support Search Experience
  • Coveo Impact 2019 Session: Delivering Better Support Search Experiences

About this course

It has been over a year now since the team at Dell launched Coveo in their online support portal with the goal of delivering a better experience. Today, adoption has progressed and key metrics such as CSAT, CTR, and Site Visits for online support are moving up impressively. In this session Dell will share some of the best practice processes they have developed for operational sustainment and tuning of Coveo to drive these results. Learn how they are performing relevance management across multiple teams and using Machine Learning, SEO, and Featured Results to drive success.

Curriculum

  • VIDEO - Improving KPIs by Delivering a Better Online Support Search Experience
  • Coveo Impact 2019 Session: Delivering Better Support Search Experiences