Coveo for ServiceNow Demo Enablement (Employee Experience)

Coveo for ServiceNow Demo Enablement (Employee Experience)

This course is a comprehensive training of how best to demo Coveo’s offering for the ServiceNow Employee Experience (HR/IT)

About this course

 

This course will provide a comprehensive overview of how to demo Coveo’s offering for the ServiceNow Employee Experience. Encompassing both HR and IT use cases, this demo includes explanations of Coveo-powered widgets, ML capabilities, value adds, and personalization potential within ServiceNow. It is designed for internal Coveo employees, ServiceNow SE’s, partners, or anyone interested in demo’ing C4SN capabilities to interested audiences.

 

Course Objectives:

 

  1. Understand how to access and navigate the C4SN demo environment
  2. Narrate and describe an employee’s journey through a personalized portal powered by C4SN
  3. Describe how Coveo brings value to and differs from a native ServiceNow offering

Curriculum

  • Before you begin...
  • Employee Personas
  • Maria Home Page
  • Search Bar
  • Search Page
  • Virtual Agent
  • Nick Homepage
  • Case Deflection
  • Agent Panel
  • Analytics

About this course

 

This course will provide a comprehensive overview of how to demo Coveo’s offering for the ServiceNow Employee Experience. Encompassing both HR and IT use cases, this demo includes explanations of Coveo-powered widgets, ML capabilities, value adds, and personalization potential within ServiceNow. It is designed for internal Coveo employees, ServiceNow SE’s, partners, or anyone interested in demo’ing C4SN capabilities to interested audiences.

 

Course Objectives:

 

  1. Understand how to access and navigate the C4SN demo environment
  2. Narrate and describe an employee’s journey through a personalized portal powered by C4SN
  3. Describe how Coveo brings value to and differs from a native ServiceNow offering

Curriculum

  • Before you begin...
  • Employee Personas
  • Maria Home Page
  • Search Bar
  • Search Page
  • Virtual Agent
  • Nick Homepage
  • Case Deflection
  • Agent Panel
  • Analytics