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Other ways to get in touch with us Coveo Connect    Getting Started Video    Send Us Your Feedback    KCS® v6 Practices Workshops    Events and Webinars
Knowledge-Centered Service (KCS®) v6 Practices Workshop (3 day - classroom)
Knowledge-Centered Service (KCS®) v6 Practices Workshop (3 day - classroom)
A three day class designed to teach participants about the KCS® v6 methodology with optional certification exam.
$1,500
16:00
Virtual, Instructor-ledV6KCS purchase
Knowledge-Centered Service (KCS®) v6 Practices Workshop - Live training
Knowledge-Centered Service (KCS®) v6 Practices Workshop - Live training
A virtual class designed to teach participants about the KCS® v6 methodology to help prepare for the certification exam.
$1,500
Virtual, Instructor-ledv6V6Knowledge-Centered ServiceKCS purchase
Coveo Fundamentals
Coveo Fundamentals
Coveo Fundamentals is a self-paced course that is an introductory to the Coveo Platform core concepts, mechanics and vocabulary.
 
2 hr 9 min
Building Reports
Building Reports
 
Bite-size learningSELF-PACED TRAININGBITE SIZE LEARNING
Query Pipeline filter
Query Pipeline filter
 
Bite-size learningBITE SIZE LEARNING
Custom Analytics Dimensions and Events
Custom Analytics Dimensions and Events
FREE
SELF-PACED TRAININGBITE SIZE LEARNINGPACKAGE
Dynamics Getting Started
Dynamics Getting Started
 
BITE SIZE LEARNING
Regular Expressions Within Query Pipeline Rules
Regular Expressions Within Query Pipeline Rules
 
BITE SIZE LEARNING
Query Pipeline Testing
Query Pipeline Testing
 
BITE SIZE LEARNING
Coveo Intermediate Analytics
Coveo Intermediate Analytics
Gain a deep understanding of the concepts and mechanics behind Coveo Usage Analytics with a specific focus on Content Gaps.
FREE
3 hr 24 min
Coveo Machine Learning
Coveo Machine Learning
Learn and master the core principles and mechanics of Coveo Machine Learning. Go in-depth into machine learning models and significantly improve relevance across channels for every audience.
FREE
2 hr 55 min
Coveo Basic Analytics
Coveo Basic Analytics
This self-paced version of our Coveo Basic Analytics class will give you an in-depth understanding of visitor behavior and the key features you can use to act on those insights.
FREE
4 hr 9 min
Coveo Platform Administration
Coveo Platform Administration
Learn the features and functionality of the Coveo Platform. This course covers everything from content indexing to search page creation and query optimizations.
FREE
4 hr 41 min
Coveo Platform Developer Essentials
Coveo Platform Developer Essentials
Build on the foundation you established in the Fundamentals and Platform Administration courses. Learn how to customize your Coveo search experiences in all stages of the Coveo data lifecycle, from indexing and querying to results display, quick views and analytics.
FREE
2 hr 29 min
Coveo for Sitecore Developers
Coveo for Sitecore Developers
Learn the skills you need to develop and improve your Coveo for Sitecore solution.
FREE
7 hr 40 min
Query Pipeline Query Parameters
Query Pipeline Query Parameters
In this video we are going to talk about applying query parameters in the Coveo Cloud V2 query pipelines, using partial match settings as an example.
 
Coveo Basic Analytics Office Hours
Coveo Basic Analytics Office Hours
If you have questions from your self-paced courses, you can get answers from the instructors in office hours!
FREE
Coveo Intermediate Analytics Office Hours
Coveo Intermediate Analytics Office Hours
If you have questions from your self-paced courses, you can get answers from the instructors in office hours!
FREE
Coveo Machine Learning Office Hours
Coveo Machine Learning Office Hours
If you have questions from your self-paced courses, you can get answers from the instructors in office hours!
FREE
Coveo Platform Developer Essentials Office Hours
Coveo Platform Developer Essentials Office Hours
Bring your questions from the Coveo Platform Developer Essentials self-paced course to get answers from the instructor.
FREE
Coveo Platform Administration Office Hours
Coveo Platform Administration Office Hours
Bring your questions from the Coveo Platform Administration self-paced course to get answers from the instructor.
FREE
Featured Results
Featured Results
 
BITE SIZE LEARNING
Presentation Training 101
Presentation Training 101
Not currently available
ASQ/Smart Technologies - Harnessing the Chaos to Provide Relevancy
ASQ/Smart Technologies - Harnessing the Chaos to Provide Relevancy
This session will feature The American Society for Quality (ASQ) and Smart Technologies’ quest to create more relevant interactions.
FREE
Athenahealth - Driving Sustained User Adoption: Tools and Processes for KCS Success
Athenahealth - Driving Sustained User Adoption: Tools and Processes for KCS Success
In this session, Athenahealth shares how they drove sustained user adoption and engagement with KCS.
Not currently available
Coveo - Creating More Relevant Website Experiences
Coveo - Creating More Relevant Website Experiences
This session led by a Coveo expert will highlight how to extend relevance across your website and increase ROI.
FREE
Coveo - The Future of AI-Powered Websites with Coveo for Sitecore
Coveo - The Future of AI-Powered Websites with Coveo for Sitecore
In this session, discover the future of AI-Powered Websites within Coveo for Sitecore.
Not currently available
Acuity Brands - Creating a Solid Product Data Foundation for Search Success
Acuity Brands - Creating a Solid Product Data Foundation for Search Success
In this session, you will learn the impacts that incorrect data has on your organizations search and taxonomy.
FREE
Ellucian - Journey to Deliver a Unified Digital Support Strategy
Ellucian - Journey to Deliver a Unified Digital Support Strategy
This session recaps Ellucian's Coveo journey and the important role Coveo is playing in the delivery of a unified digital support strategy.
FREE
Coveo - From Search to AI-Powered Relevance: Maximizing the Value of Coveo on your Website
Coveo - From Search to AI-Powered Relevance: Maximizing the Value of Coveo on your Website
This session will highlight how to extend relevance across your website and increase ROI
FREE
Coveo - To Infinity and Beyond: Adopting a Relevance Strategy at Coveo
Coveo - To Infinity and Beyond: Adopting a Relevance Strategy at Coveo
This session will feature Coveo’s own transformation to bring unified, relevant experiences to every digital platform
Not currently available
IMF/Argonne - Conquering Unique Implementation Challenges to Create a Sustainable Solution
IMF/Argonne - Conquering Unique Implementation Challenges to Create a Sustainable Solution
Join this session as IMF and Argonne impart some implementation approaches that are sure to inspire.
FREE
UW Health & Xero - Adopting a 3 'S' Implementation Approach
UW Health & Xero - Adopting a 3 'S' Implementation Approach
This session will feature UW Health and Xero and their experience adopting a simple, sophisticated and strategic implementation strategy.
FREE
Coveo - Machine Learning and Analytics: At the Center of Expectations & Challenges
Coveo - Machine Learning and Analytics: At the Center of Expectations & Challenges
Advance your ML skills and usage analytics know-how in this expert-led session for all Coveo users.
FREE
Coveo/Caleres - From Transactional to Personalized: Introducing Coveo for eCommerce
Coveo/Caleres - From Transactional to Personalized: Introducing Coveo for eCommerce
Hear how the team at Caleres is creating personalized experiences and product recommendations for their customers using Coveo for eCommerce.
FREE
F5 Networks - From Here to There: F5 and the Digital Transformation Journey
F5 Networks - From Here to There: F5 and the Digital Transformation Journey
Learn how F5 Networks intend to use Coveo capabilities to drive changes in documentation, knowledge and other aspects affecting their customer journey.
FREE
Xero - SEO with Coveo: Tackling Big Content Challenges from Both Ends
Xero - SEO with Coveo: Tackling Big Content Challenges from Both Ends
Discover how Xero leveraged Coveo in the launch of their new community, Xero Central.
FREE
VMWare - Delivering Relevant Experiences to Both Employees and Customers
VMWare - Delivering Relevant Experiences to Both Employees and Customers
Discover how VMware started their knowledge transformation journey two years ago
FREE
Formica/Wyanoke Group - Delivering Relevant Website Experiences by Leveraging Analytics and Recommendations
Formica/Wyanoke Group - Delivering Relevant Website Experiences by Leveraging Analytics and Recommendations
Discover how Formica and Wyanoke Group are delivering relevant experiences at scale by strategically leveraging data analytics and recommendations.
FREE
Dell - Improving KPIs by Delivering a Better Online Support Search Experience
Dell - Improving KPIs by Delivering a Better Online Support Search Experience
Dell shared some of the best practice processes they have developed for operational sustainment and tuning of Coveo to drive results.
FREE
Appirio - Close The Experience Gap: How Appirio Delivers Innovation at Scale for the Most Ambitious Companies
Appirio - Close The Experience Gap: How Appirio Delivers Innovation at Scale for the Most Ambitious Companies
Learn from Appirio as they share how they deliver enterprise-scale innovation on the world's most powerful digital platforms.
FREE
Coveo - Platform Highlights: Spotlight on Machine Learning & Analytics
Coveo - Platform Highlights: Spotlight on Machine Learning & Analytics
Learn from our product experts about some exciting use cases and platform advancements that will help you plan your evolving Coveo strategy
FREE
Tableau - Visualizing Success: Using Coveo Analytics to Drive Business Decisions
Tableau - Visualizing Success: Using Coveo Analytics to Drive Business Decisions
Learn how to tap into your Coveo org data with the goal of showcasing your Relevance Rising story.
FREE
Chamberlain Group - Using Search to Improve Efficiencies and Customer Satisfaction
Chamberlain Group - Using Search to Improve Efficiencies and Customer Satisfaction
Chamberlain Group needed to transform their online support services to better and more efficiently address their customer inquiries. Discover how in this session.
FREE
HPE - Maximize the Probability of Relevance on Day 1, Hour 1
HPE - Maximize the Probability of Relevance on Day 1, Hour 1
Discover HPE's unique implementation challenges and the innovative solutions they utilized for their Worldwide Unified Search Support Portal solution
FREE
Coveo - The Future of AI-Powered Service with Coveo for Salesforce
Coveo - The Future of AI-Powered Service with Coveo for Salesforce
Discover the latest innovations and future plans for Coveo for Salesforce including Service Cloud, Community Cloud, and more.
FREE
Keynote - Relevance Rising: Competing in the AI-Takes-All Economy
Keynote - Relevance Rising: Competing in the AI-Takes-All Economy
Hear Coveo CEO Louis Tetu and senior executives from F5 Networks and Salesforce share why an AI-powered relevance transformation strategy is imperative
 
Keynote - Relevance Rewarded: The Coveo Community Awards
Keynote - Relevance Rewarded: The Coveo Community Awards
These awards celebrate customers and partners that are progressing through the Coveo Relevancy Maturity Model.
 
Keynote: If Relevance is the Future, What Do You Need to Do Today?
Keynote: If Relevance is the Future, What Do You Need to Do Today?
In this panel discussion, Coveo CMO Mark Floisand explores the new reality we all face to rethink our approach to the customer experience
 
Coveo for Sitecore Summer '19 Release Highlights
Coveo for Sitecore Summer '19 Release Highlights
Our latest release continues to deliver major enhancements to our Hive Framework and improvements to the Coveo Command Center.
 
Coveo for Salesforce Spring '19 Release
Coveo for Salesforce Spring '19 Release
Discover the latest and greatest for Coveo for Salesforce with the Spring 2019 release videos.
FREE
Drag and Drop Tab Components & Filter Expression Editor
Drag and Drop Tab Components & Filter Expression Editor
Guess what? You don’t need to be a Coveo Cloud Query Syntax wizard to edit Filter Expressions.
 
Bite-size learning
Drag and Drop Facet Components & Facet Value Caption Editor
Drag and Drop Facet Components & Facet Value Caption Editor
It’s time to put your Facet Component skills to the test. Get ready to unleash their potential.
 
Bite-size learning
Editing the No-Results Page
Editing the No-Results Page
With the power of JS UI editor, you can transform your no results page in seconds. Watch this course to get learn how!
 
Bite-size learning
Coveo For Salesforce Summer '19 Release
Coveo For Salesforce Summer '19 Release
Dive in and learn about our largest cross-cloud release yet!
FREE
Coveo Impact Europe Presentations
Coveo Impact Europe Presentations
Discover and download all the slidedecks from Coveo Impact Europe
 
Promoting Your Content with Featured Results
Promoting Your Content with Featured Results
Learn how to promote specific results over and above boosting and optimizations from other query pipeline rules using Featured Results.
 
Using the Consumption Dashboard
Using the Consumption Dashboard
Do you understand how your organization consumes Coveo? What’s the difference between a search and a query? Our new Consumption Dashboard will help and is available now. Enroll now to access the curriculum.
FREE
Managing Your Coveo ML Models
Managing Your Coveo ML Models
Learn to manage the machine learning models in your Coveo organization in this quick and easy course.
 
Release Highlights
Release Highlights
This Learning Path is dedicated to keeping you informed and up-to-date with the latest Coveo platform and product releases. Learn about the latest and greatest enhancements and how you can take advantage of these features today.
7 Courses
Coveo Impact
Coveo Impact
Relive, revisit and reference the best content from Coveo Impact. Access all of the keynotes, sessions and slideware here.
27 Courses
Introduction to Academy
Introduction to Academy
Introduction video
 
Coveo Connect
Coveo Connect
Coveo Connect leverages the full power of Coveo to deliver the most relevant experiences to our customers and partners.
 
Coveo Fundamentals V.2
Coveo Fundamentals V.2
Coveo Fundamentals is a self-paced course that is an introductory to the Coveo Platform core concepts, mechanics and vocabulary.
 
01:00
Learning Path: Business User
Learning Path: Business User
For anyone who defines analytics, manages search optimization and relevancy in alignment with business objectives and/or is responsible for the ongoing maintenance of the solution.
4 Courses
Learning Path: Administrator
Learning Path: Administrator
For anyone who uses the Coveo Platform to manage data sources, users and roles, and maintains the overall system health.
6 Courses
Learning Path: Developer
Learning Path: Developer
For anyone who crafts and customizes search experiences leveraging Coveo APIs and tools.
3 Courses
Learning Path: Coveo for Sitecore Administrator
Learning Path: Coveo for Sitecore Administrator
For anyone who uses the Coveo Platform to manage data sources, users and roles, and maintains the overall system health.
3 Courses
Learning Path: Knowledge Manager
Learning Path: Knowledge Manager
For anyone who crafts and customizes search experiences leveraging Coveo APIs and tools.
3 Courses
Virtual, Instructor-ledv6V6Knowledge-Centered ServiceKCS purchase
Bite-Size Learning Videos
Bite-Size Learning Videos
Access a full library of quick, digestible learning videos to help you problem solve fast.
13 Courses
Bite-size learningSELF-PACED TRAININGBITE SIZE LEARNINGPACKAGE
Self-Paced Training
Self-Paced Training
Are you looking to extend your Coveo learning? See all of the available self-paced training here.
7 Courses
Coveo Instructor Office Hours
Coveo Instructor Office Hours
If you have questions from your self-paced courses, you can get answers from the instructors in office hours!
5 Courses
Instructor-Led Training
Instructor-Led Training
Self-paced training is great but sometimes you want to engage in real-time. See our live instructor-led trainings, either virtual or in-person.
FREE
3 Courses
Virtual, Instructor-ledv6V6Knowledge-Centered ServiceKCS purchase
Academy Orientation Sessions
Academy Orientation Sessions
Learn how to access and navigate Coveo Academy.
 
Coveo Training Catalog
Coveo Training Catalog
What else? We have a number of training courses that extend beyond your role's learning path. See the entire Training Catalog here and learn how you can extend your Coveo expertise.
20 Courses
Bite-size learningSELF-PACED TRAININGBITE SIZE LEARNINGPACKAGE
Coveo Community
Coveo Community
2 Courses