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Release Highlights
This Learning Path is dedicated to keeping you informed and up-to-date with the latest Coveo platform and product releases. Learn about the latest and greatest enhancements and how you can take advantage of these features today.
14 Courses
Coveo Impact
Relive, revisit and reference the best content from Coveo Impact. Access all of the keynotes, sessions and slideware here.
27 Courses
Introduction to Academy
Introduction video
FREE
Coveo Connect
Coveo Connect leverages the full power of Coveo to deliver the most relevant experiences to our customers and partners.
FREE
Coveo Fundamentals V.2
Coveo Fundamentals is a self-paced course that is an introductory to the Coveo Platform core concepts, mechanics and vocabulary.
FREE
01:00
Learning Path: Business User
For anyone who defines analytics, manages search optimization and relevancy in alignment with business objectives and/or is responsible for the ongoing maintenance of the solution.
4 Courses
SELF-PACED TRAINING
Learning Path: Administrator
For anyone who uses the Coveo Platform to manage data sources, users and roles, and maintains the overall system health.
6 Courses
Learning Path: Developer
For anyone who crafts and customizes search experiences leveraging Coveo APIs and tools.
4 Courses
Learning Path: Coveo for ServiceNow
The goal of this path is to provide you with the skills you need to manage and improve your Coveo for ServiceNow.
2 Courses
Learning Path: Coveo for Sitecore Administrator
For anyone who uses the Coveo Platform to manage data sources, users and roles, and maintains the overall system health.
2 Courses
Bite-Size Learning
Access a full library of quick, digestible learning content to help you answer your questions.
22 Courses
Bite-size learningSELF-PACED TRAININGBITE SIZE LEARNINGPACKAGE
Self-Paced Training
Are you looking to extend your Coveo learning? See all of the available self-paced training here.
8 Courses
Academy Orientation Sessions
Learn how to access and navigate Coveo Academy.
FREE
Coveo Training Catalog
What else? We have a number of training courses that extend beyond your role's learning path. See the entire Training Catalog here and learn how you can extend your Coveo expertise.
24 Courses
Bite-size learningSELF-PACED TRAININGBITE SIZE LEARNINGPACKAGE
Coveo Community
1 Course
Coveo For Salesforce Summer '19 Release
Dive in and learn about our largest cross-cloud release yet!
FREE
Salesforce
Presentation Training 101
FREE
Coveo - The Future of AI-Powered Service with Coveo for Salesforce
Discover the latest innovations and future plans for Coveo for Salesforce including Service Cloud, Community Cloud, and more.
FREE
Metric alerts
Learn about the metric alerts feature, a tool that leverage the power of machine learning and let you know when the value of the value of your usage analytics metrics are changing significantly.
FREE
BITE SIZE LEARNING
Coveo for Sitecore Summer '19 Release Highlights
Our latest release continues to deliver major enhancements to our Hive Framework and improvements to the Coveo Command Center.
FREE
Drag and Drop Tab Components & Filter Expression Editor
Guess what? You don’t need to be a Coveo Cloud Query Syntax wizard to edit Filter Expressions.
FREE
Bite-size learning
Drag and Drop Facet Components & Facet Value Caption Editor
It’s time to put your Facet Component skills to the test. Get ready to unleash their potential.
FREE
Bite-size learning
Editing the No-Results Page
With the power of JS UI editor, you can transform your no results page in seconds. Watch this course to get learn how!
FREE
Bite-size learning
Coveo for Salesforce Spring '19 Release
Discover the latest and greatest for Coveo for Salesforce with the Spring 2019 release videos.
FREE
Salesforce
New@Coveo: Insight Panel, Chatbot Intelligence & Case Assist
Discover the new features and enhancements launched by Coveo as part of its Summer 2020 release.
FREE
30 minutes
Coveo - Machine Learning and Analytics: At the Center of Expectations & Challenges
Advance your ML skills and usage analytics know-how in this expert-led session for all Coveo users.
FREE
Coveo for ServiceNow Deployment
Learn how to implement various Coveo features in your ServiceNow portal or workflow, with step-by-step instructions and video demonstrations. By the end of this course, you will be able to deploy a basic out-of-the-box Coveo for ServiceNow implementation.
FREE
SELF-PACED TRAINING
Custom Analytics Dimensions and Events
Learn how to create custom analytics events, augment standard events with custom metadata, configure your Coveo Cloud V2 org to capture that data in custom dimensions, and expose all of your custom usage analytics in visual reports.
FREE
SELF-PACED TRAININGBITE SIZE LEARNINGPACKAGE
Getting Started with Coveo for Microsoft Dynamics 365
Learn how to install the Coveo for Microsoft Dynamics 365 integration, and to link your Coveo organization to your Dynamics environment.
FREE
BITE SIZE LEARNING
Using Regular Expressions Within Query Pipeline Rules
Regular expressions are a powerful tool to make your Query Pipeline rules more dynamic and easier to manage. Learn how to implement regular expressions in Coveo's Query Pipeline Language, QPL.
FREE
BITE SIZE LEARNING
Query Pipeline Testing
Learn how to test the effects of a new query pipeline on any search interface using only its URL.
FREE
BITE SIZE LEARNING
Keynote - Relevance Rising: Competing in the AI-Takes-All Economy
Hear Coveo CEO Louis Tetu and senior executives from F5 Networks and Salesforce share why an AI-powered relevance transformation strategy is imperative
FREE
Query Pipeline Query Parameters
In this video we are going to talk about applying query parameters in the Coveo Cloud V2 query pipelines, using partial match settings as an example.
FREE
BITE SIZE LEARNING
Keynote - Relevance Rewarded: The Coveo Community Awards
These awards celebrate customers and partners that are progressing through the Coveo Relevancy Maturity Model.
FREE
Coveo Machine Learning
Learn and master the core principles and mechanics of Coveo Machine Learning. Go in-depth into machine learning models and significantly improve relevance across channels for every audience.
FREE
2 hr 42 min
Keynote: If Relevance is the Future, What Do You Need to Do Today?
In this panel discussion, Coveo CMO Mark Floisand explores the new reality we all face to rethink our approach to the customer experience
FREE
Coveo Impact Europe Presentations
Discover and download all the slidedecks from Coveo Impact Europe
FREE
Create custom dimensions and track them in reports
Do you want to know how to create custom dimensions? In this micro-learning, we will show you the process for generating custom reports from your custom dimensions.
FREE
8 min
Edit an OOTB dashboard
How do you find your way around Out-of-the-Box (OOTB) dashboards and adjust them if needed? Every aspect of an OOTB dashboard can be customized to your needs. In this micro-learning, we will go over adding, editing, and removing Tabs, Sections, Cards, and Filters.
FREE
8 min
Find and add an OOTB dashboard
How do you find your way around the Out-Of-The-Box (OOTB) dashboards and adjust them if needed? Your Coveo organization will come pre-loaded with a number of useful OOTB dashboards. In this micro-learning, we review where to find these dashboards and make them available to use.
FREE
8 min
Understanding Usage Analytics Events
A usage analytics event is a set of parameters describing a single action performed by a user in a graphical interface and sent to Coveo Usage Analytics. In this micro-learning, we look at what each event actually means and what causes each type.
FREE
8 min
Validate that information is being sent to Coveo from the User Interface
Before you go live with your implementation, you will want to make sure your Coveo-powered interfaces are logging events and information is being sent to Coveo Usage Analytics (UA). In this micro-learning, you will learn how to validate information is being pushed to Coveo UA and why it is important to do so.
FREE
4 min
Data tracked by Coveo Out-Of-The-Box
Want to measure custom KPIs specific to your use case? In this micro-learning, we define events, look at where to find recorded events, and see how Coveo leverages that metadata Out-Of-The-Box (OOTB).
FREE
8 min
Differences between dimensions and metrics
Want to measure custom KPIs specific to your use case? In this micro-learning, we define dimensions and metrics and look at what they are used for.
FREE
8 min
Convert Your Coveo Solution to the Cloud
Unify Your Data. Understand Your Audiences. Improve Relevance Across Every Channel.
FREE
SELF-PACED TRAINING
Coveo for ServiceNow Demo Enablement (Employee Experience)
This course is a comprehensive training of how best to demo Coveo’s offering for the ServiceNow Employee Experience (HR/IT)
FREE
20 min
SELF-PACED TRAINING
Coveo Basic Analytics
This self-paced version of our Coveo Basic Analytics class will give you an in-depth understanding of visitor behavior and the key features you can use to act on those insights.
FREE
4 hr 3 min
SELF-PACED TRAINING
Coveo Platform Administration
Learn the features and functionality of the Coveo Platform. This course covers everything from content indexing to search page creation and query optimizations.
FREE
4 hr 41 min
Coveo Platform Developer Essentials
Build on the foundation you established in the Fundamentals and Platform Administration courses. Learn how to customize your Coveo search experiences in all stages of the Coveo data lifecycle, from indexing and querying to results display, quick views and analytics.
FREE
2 hr 29 min
Coveo PSA Presents: Automatic Relevance Tuning - Use It
Coveo’s Query Pipelines include powerful features to help ensure you are getting relevant content in front of the people visiting your site.
FREE
Optical Character Recognition
Do you have scanned documents you would like to be able to index in order to make the most out of the information they contain?
FREE
BITE SIZE LEARNING
Managing Your Coveo ML Models
Learn to manage the machine learning models in your Coveo organization in this quick and easy course.
FREE
BITE SIZE LEARNING
Promoting Your Content with Featured Results
Learn how to promote specific results over and above boosting and optimizations from other query pipeline rules using Featured Results.
FREE
BITE SIZE LEARNING
Coveo Basic Analytics - Free
This self-paced version of our Coveo Basic Analytics class will give you an in-depth understanding of visitor behavior and the key features you can use to act on those insights.
FREE
4 hr 9 min
Athenahealth - Driving Sustained User Adoption: Tools and Processes for KCS Success
In this session, Athenahealth shares how they drove sustained user adoption and engagement with KCS.
FREE
Coveo - Creating More Relevant Website Experiences
This session led by a Coveo expert will highlight how to extend relevance across your website and increase ROI.
FREE
Coveo - The Future of AI-Powered Websites with Coveo for Sitecore
In this session, discover the future of AI-Powered Websites within Coveo for Sitecore.
FREE
Acuity Brands - Creating a Solid Product Data Foundation for Search Success
In this session, you will learn the impacts that incorrect data has on your organizations search and taxonomy.
FREE
Ellucian - Journey to Deliver a Unified Digital Support Strategy
This session recaps Ellucian's Coveo journey and the important role Coveo is playing in the delivery of a unified digital support strategy.
FREE
Coveo - From Search to AI-Powered Relevance: Maximizing the Value of Coveo on your Website
This session will highlight how to extend relevance across your website and increase ROI
FREE
Coveo - To Infinity and Beyond: Adopting a Relevance Strategy at Coveo
This session will feature Coveo’s own transformation to bring unified, relevant experiences to every digital platform
FREE
IMF/Argonne - Conquering Unique Implementation Challenges to Create a Sustainable Solution
Join this session as IMF and Argonne impart some implementation approaches that are sure to inspire.
FREE
UW Health & Xero - Adopting a 3 'S' Implementation Approach
This session will feature UW Health and Xero and their experience adopting a simple, sophisticated and strategic implementation strategy.
FREE
Coveo/Caleres - From Transactional to Personalized: Introducing Coveo for eCommerce
Hear how the team at Caleres is creating personalized experiences and product recommendations for their customers using Coveo for eCommerce.
FREE
F5 Networks - From Here to There: F5 and the Digital Transformation Journey
Learn how F5 Networks intend to use Coveo capabilities to drive changes in documentation, knowledge and other aspects affecting their customer journey.
FREE
Xero - SEO with Coveo: Tackling Big Content Challenges from Both Ends
Discover how Xero leveraged Coveo in the launch of their new community, Xero Central.
FREE
VMWare - Delivering Relevant Experiences to Both Employees and Customers
Discover how VMware started their knowledge transformation journey two years ago
FREE
Formica/Wyanoke Group - Delivering Relevant Website Experiences by Leveraging Analytics and Recommendations
Discover how Formica and Wyanoke Group are delivering relevant experiences at scale by strategically leveraging data analytics and recommendations.
FREE
Dell - Improving KPIs by Delivering a Better Online Support Search Experience
Dell shared some of the best practice processes they have developed for operational sustainment and tuning of Coveo to drive results.
FREE
Appirio - Close The Experience Gap: How Appirio Delivers Innovation at Scale for the Most Ambitious Companies
Learn from Appirio as they share how they deliver enterprise-scale innovation on the world's most powerful digital platforms.
FREE
Coveo - Platform Highlights: Spotlight on Machine Learning & Analytics
Learn from our product experts about some exciting use cases and platform advancements that will help you plan your evolving Coveo strategy
FREE
Tableau - Visualizing Success: Using Coveo Analytics to Drive Business Decisions
Learn how to tap into your Coveo org data with the goal of showcasing your Relevance Rising story.
FREE
Chamberlain Group - Using Search to Improve Efficiencies and Customer Satisfaction
Chamberlain Group needed to transform their online support services to better and more efficiently address their customer inquiries. Discover how in this session.
FREE
HPE - Maximize the Probability of Relevance on Day 1, Hour 1
Discover HPE's unique implementation challenges and the innovative solutions they utilized for their Worldwide Unified Search Support Portal solution
FREE
Coveo For Salesforce Winter ‘20 Release
Discover the latest Coveo for Salesforce innovations with our Winter ‘20 Release.
FREE
Salesforce
Coveo Fundamentals
Coveo Fundamentals is a self-paced course that is an introductory to the Coveo Platform core concepts, mechanics and vocabulary.
FREE
2 hr 9 min
Knowledge-Centered Service (KCS®) v6 Practices Workshop - Live training
A virtual class designed to teach participants about the KCS® v6 methodology to help prepare for the certification exam.
$1,500
Virtual, Instructor-ledv6V6Knowledge-Centered ServiceKCS purchase
Deflection Panel in Salesforce Lightning
This course is a step by step guide on how to install a functional Deflection Panel in Salesforce Lighting
FREE
Implementing the Promoted Results Badge Component
Coveo’s Promoted Results Badge component allows you to highlight results whose relevance score is boosted by either of those features, so that people who are searching on your site will know that a particular result is not just a good textual match for their search terms,
FREE
Knowledge-Centered Service (KCS®) v6 Practices Workshop (3 day - classroom)
A three day class designed to teach participants about the KCS® v6 methodology with optional certification exam.
$1,500
16:00
Virtual, Instructor-ledV6KCS purchase
Coveo for Sitecore Developers
Learn the skills you need to develop and improve your Coveo for Sitecore solution.
FREE
7 hr 40 min
Facet Value Suggestions Components
Learn how you can empower your end users in finding what they are looking for faster by adding targeted scoped search inside your search box with the Facet Value Suggestion component.
FREE
BITE SIZE LEARNING
ASQ/Smart Technologies - Harnessing the Chaos to Provide Relevancy
This session will feature The American Society for Quality (ASQ) and Smart Technologies’ quest to create more relevant interactions.
FREE
Coveo In-Product Experience
Learn how you can bring the power of Coveo digital experience to your web sites or applications in just a few clicks with the new In-Product Experience feature.
FREE
BITE SIZE LEARNING
Implementing Filters in Your Query Pipelines
Managing how search results are filtered in your Query Pipelines is a more flexible and lower-overhead option than doing so with code in your search pages. This video will show you how!
FREE
Bite-size learningBITE SIZE LEARNING
Coveo Intermediate Analytics
Gain a deep understanding of the concepts and mechanics behind Coveo Usage Analytics with a specific focus on Content Gaps.
FREE
3 hr 24 min
Using the Consumption Dashboard
Learn how to keep track of how your organization consumes its Coveo’s license entitlements and allocations with the consumption dashboard.
FREE